Project Server 2010: Error Message “Could not retrieve enterprise global template. Please contact your administrator.”

 

After renaming my SharePoint 2010 from an old to a new URL I could not longer access any project from this server.

The error message looked like this:

“Could not retrieve enterprise global template. Please contact your administrator.”

I could solve the problem by removing the existing Project Server Account connections in the registry:

HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0MS ProjectProfiles<[1..n] project server connections as sub keys>

Before that I copied the URL from the “Path” value under the registry key.

Then I recreated the Project Server Account by using Microsoft Project’s tool.

 

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3 thoughts on “Project Server 2010: Error Message “Could not retrieve enterprise global template. Please contact your administrator.””

  1. Hi,
    thank you for your post.

    what is the MS project tool? (Then I recreated the Project Server Account by using Microsoft Project’s tool.).
    i create the project server account by using FileInfo menu.

    tnx.

    1. I mean this tool:

      Screenshot

      (It’s german, sorry.)

      On Win 7 start menu enter “microsoft project”. you should at least see two entries: “Microsoft Project 2010” and “Microsoft Project Server 2010 Accounts”.

      Can you find it?

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